Privacy Policy

Effective Date: 27 August 2025

Refnake Clothing (“we,” “our,” “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services.

1. Information We Collect

When you use our website https://refnakeclothing.co.za, we may collect:

Personal Information: Name, email address, phone number, shipping/billing address.
Payment Information: Processed securely through our payment provider (Yoco Payments). We do not store your card details.
Account Information: Login credentials if you create an account.
Newsletter Data: Email address when you subscribe to our mailing list.
Technical Data: IP address, browser type, cookies, and usage data for analytics.

2. How We Use Your Information

We use the information collected to:

Process and deliver orders.
Communicate order updates, promotions, and brand news.
Provide customer support.
Improve website performance and user experience.
Send newsletters if you opt in (you may unsubscribe anytime).

3. Sharing of Information

We do not sell or rent your personal information. We may share data only with:

Service Providers (e.g., hosting, payment processing, shipping carriers).
Third-Party Tools (WooCommerce, Jetpack, Elementor, Smush, etc.) to enhance site performance.
Legal Obligations if required by law.

4. Cookies & Tracking

We use cookies and similar technologies to:

Keep your shopping cart updated.
Remember your preferences.
Analyze website traffic (Google Analytics / Jetpack Stats).
You can disable cookies in your browser, but some features may not work correctly.

5. Data Security

We implement reasonable measures to protect your personal information against unauthorized access, disclosure, or alteration.

6. Your Rights

You have the right to:

Access the personal data we hold about you.
Request correction or deletion of your data.
Opt out of newsletters at any time.
Disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those websites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

9. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Refnake Clothing
📧 Email: enquiries@refnakeclothing.co.za
🌐 Website: https://refnakeclothing.co.za