Returns & Refund Policy
At Refnake, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.
You have 14 days from the date of delivery to request a return.
To be eligible for a return, the item must:
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Be unused and unworn
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Be in the original condition
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Include all original tags and packaging
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Not show signs of washing, damage, or wear
Items that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
The following items cannot be returned:
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Sale or clearance items
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Gift cards
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Items marked Final Sale
Return Process
To initiate a return, please contact us at:
Email: support@refnakeclothing.co.za
Include the following information:
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Your order number
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Your full name
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The reason for the return
Once your return request is approved, you will receive instructions on how to return the item.
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for the refund to reflect in your account depending on your payment provider.
Exchanges
We only replace items if they are:
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Defective
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Damaged
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Incorrect size sent
If you need to exchange an item, contact us at:
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the item
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A description of the issue
We will resolve the issue as quickly as possible.
Contact
If you have any questions about our return policy, please contact us:
Email: support@refnakeclothing.co.za
Website: refnakeclothing.co.za